Our Policies

 

Returns & Exchanges

  • At this time we cannot accept returns or exchanges on ANY items. 
  • If we do accept a return the item must arrive in original condition and appear to be unworn, which will be up to the sole discretion of Memento Mori Goods. 
  • Exchanges or returns are not accepted on sale items, any pin sold as "Flawed" and all candles. All sales are final. 
  • Once an item is shipped it is beyond our control, we cannot be held responsible for any delays caused by USPS/UPS. We highly suggest purchasing Route insurance at checkout.
  • It is highly recommended to send any return items with tracking. 
  • If a package says it has been delivered but you can not locate your package please contact your local USPS. We do not have any more tracking info than you do and they may be able to help further. In many instances we advise waiting an extra day or two after the item has said its been delivered, as many times things have been showing up days after they say delivered.

 

Price Adjustment Policy

  • If you purchase an item in the shop and shortly after it goes on sale we do not offer price adjustments. 

 

Customs Fees

  • The charge your country places on its mail comes from your government. There is no way to control it. If you refuse or do not claim your package the cost of the items will be refunded to you but not the shipping. Please don't ask us to lie on our packaging. That's mail fraud and we're not going to do it.

 

Route Shipping Insurance

  • Route is a third party application, that allows customers to buy shipping insurance for all orders. Route ensures protection of customers shipment in case of lost, stolen or damaged packages.

  • In order to apply for Route's Shipping Insurance, you are given the option to add the insurance during check out. If you add Route's Shipping Insurance to your cart at check out, you will receive an email with instructions of how to file a claim if necessary. You can also proceed to file a claim here. 

    Lost Orders

    • An order is considered lost if tracking never confirms package status as "delivered"
    • If tracking shows no movement or looks to be stuck after exceeding the appropriate amount of shipping days, then orders may be considered lost and a claim will need to be made

    How many days following the last tracking update should I file my claim?

    • Domestic orders - 7 days
    • International orders - 20 days 

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