Where's My Pin?
All items shipped within one week of purchase unless otherwise stated. All items ordered with a pre-order item will be shipped when the pre-order item ships. Memento Mori Goods is not responsible for incorrect addresses supplied by customers. We will not ship another pin if you made an address error. We are also not responsible for any errors made by the USPS. If an order is returned to us from USPS we will refund the purchase price but not the shipping amount. Stuck tracking numbers, or reporting package was delivered? Please call USPS. For international orders please allow ample time before contacting us for a suspected lost package. International orders are taking up to 45 days to be delivered. Australia in particular is taking up to three months to deliver in some cases. If you have yet to recieve your item and you are in Australia please be patient. Our policy (until shipping times get better) is that we will not be shipping a replacement until 90 days have passed since the shipping date.
Please understand we are not responsible for lost or stolen packages. We will not replace packages that were marked as delivered but never arrived. Please file a claim with your local Post Office as it is out of our hands.
We offer Priority Shipping with Insurance and highly recommend that to ensure delivery.
Don't Lose Your Pin!
Memento Mori Goods pins come with "Military" Style backs or Rubber backs. They are not guaranteed to be the most secure backs. You can purchase Locking Backs or the Locking backs with keys which are the most secure. Both are available in the shop. Memento Mori Goods takes no responsibility for a lost pin. PLEASE NOTE: Familiarize yourself with the operation of the locking backs before you commit to wearing the pin. Once you have these backers correctly in place do not alter or touch the back. Pulling or tugging it will disengage the lock. Memento Mori Goods is not responsible for loss due to improper use of locking backs.
Secure Your Patch!
Please use caution when adhering your iron-on patches. Use a low to medium heat and apply to the back of the garment and patch and iron over the area until the adhesive has adhered. We recommend you attach the corners with thread to be extra sure the patch stays put. Memento Mori Goods is not responsible for lost patches.
Price Adjustment Policy
If you purchase an item in the shop and shortly after it goes on sale we do not offer price adjustments.
Refunds on Wearables
We accept exchanges for items with fit issues within 3 days of receipt, provided replacement items are in stock. The item/s must be in unused, unworn and unwashed condition. Original and return shipping Charges will not be refunded. Due to the custom nature of our hoodies there will be no returns or cancellations accepted.
The charge your country places on its mail comes from your government. There is no way to control it. If you refuse or do not claim your package the cost of the items will be refunded to you but not the shipping. Please don't ask us to lie on our packaging. That's mail fraud and we're not going to do it.
Free Planchette Pins
You'll recieve a free Planchette pin when your subtotal is over $35/$50/$100. Shipping and taxes do not count toward that amount. In order to recieve both the white and black pins you will have to spend $85+, In order to recieve all colors you will have to spend $185+.
Sorry, No trades or freebies.
No, Sorry, We are not interested in "sponsorships", or faux-"collaborations" or sending you free items because you asked nicely. You'll just have to get our items the old fashioned way (buying them with money). Got a real collaboration idea? Hit us up: MementoMoriGoods@gmail.com